Terms and Conditions of Third Party Supply Shops on PetPro Club (PetPro Shop UK)
At PetProClub (PetProShop UK) we are committed to providing you with a seamless shopping experience for all your pet supply needs. In order to provide you a wide variety of products, we collaborate with third-party pet supply shops and businesses, to give you more choice.
It is important to understand that when purchasing from these third-party suppliers, you are NOT buying directly from us. Any products supplied by us will of course be our responsibility ( if you are buying products from us directly, this will be obvious on invoices)
This document aims to clarity the nature of these transactions, outlining the responsibilities and processes associated with third-party purchases.
Third-Party Suppliers
When you shop on our website, you may be purchasing products that are listed from third party suppliers. These suppliers are independent businesses that have partnered with PetProClub (PetProShop UK) to offer their products through our platform.
Responsibility for Products and Services
Quality and Condition
PetProClub (PetPro Shop UK) does not directly control the quality, condition or accuracy of products and services provided by third-party pet supply shops. Although we take every measure to ensure we only list third-party suppliers that we have vetted, the responsibility for any issues lies with the third party supplier and not PetProClub (PetPro Shop UK)
Returns and Refunds
In the event of a return, exchange or faulty product, please be aware that the third-party suppliers are solely responsible for handling these matters. PetProClub (PetPro Shop UK) will not be involved in any resolution process and you should contact the third-party supplier directly.
Product Defects and Warranty
If you encounter any issues related to the products such as defects, warranties or guarantees (for example), you must contact the third-party supplier directly. They are responsible for ensuring the quality, warranty and any guarantees of products purchased from them.
Customer Support and Queries
If you any any questions regarding any products bought from a third-party supplier, you must reach out to them directly. Contact information can usually be found on either their website, order confirmation or paperwork supplied with the product.
Order Fulfillment and Shipping
The fulfilment and shipping of orders/products purchased from third-party suppliers are handled directly by the supplier themselves. Any delivery details, shipping methods and associated fees are determined by the third-party supplier you are purchasing from.
Transparency and Accountability
PetProClub (PetPro Shop UK) are committed to providing a good shopping experience. It will be clear when you are shopping with a third party supplier because you will either be re-directed to their website or platform they use to sell their products. It is important that you, as the customer, read the suppliers terms and conditions and any return/faulty policies they provide.
PetProCLub (PetPro Shop (UK) value your trust and satisfaction with our platform. Collaborating with third-party pet supply shops allow us to offer you a variety of pet products. However, it is essential to understand that these transactions are distinct from purchases directly from us. Please be aware that the responsibility for product quality, returns and customer service lies with the third-party supplier. If you have any questions or concerns regarding products purchased from third-party suppliers, please do not hesitate to contact them directly for assistance.
We appreciate you understanding and look forward to continuing to serve your pet supply needs.
If you have any further questions or require further information, please do not hesitate to contact our customer support team hello@petproclub.co.uk where we will be happy to assist.